Welcome to Snap2Deploy. These Terms of Service (“Terms”) are a legal agreement between you (“Customer,” “you,” or “your”) and SNAP2DEPLOY L.L.C. (“Snap2Deploy,” “we,” “us,” or “our”) governing your access to and use of our website, applications, APIs, and related services (collectively, the “Service”).
By creating an account, signing in, or otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.
If you are accepting these Terms on behalf of a company or other organization, you represent that you have authority to bind that organization, and “Customer” refers to that organization.
1. The Service
Snap2Deploy provides a web-based platform that helps IT administrators package, deploy, and maintain software applications for mobile device management (“MDM”) platforms, including Microsoft Intune and Jamf Pro. Features may include automated installer packaging, AI-assisted silent-install parameter detection, push deployment to your own MDM tenants, and automated patch management (“Auto-Pilot”).
We may add, modify, or remove features from time to time. Where changes are material, we will provide reasonable prior notice through the Service or by email.
2. Accounts and Organizations
To use most of the Service you must create an account. You agree to:
- Provide accurate and complete registration information;
- Keep your password and credentials secure;
- Promptly notify us of any unauthorized access to your account; and
- Be responsible for all activity on your account and any workspace (“Organization”) you own or administer.
You must be at least 18 years old to use the Service. The Service is intended for business use by IT professionals and is not directed to consumers or minors.
If you invite other users to your Organization, you are responsible for their compliance with these Terms while using your Organization.
3. Subscription, Trial, and Billing
3.1 Free Trial
We may offer a free trial of paid features (currently 10 days). At the end of the trial, your subscription will automatically convert to the paid plan you selected at checkout and your payment method will be charged, unless you cancel before the trial ends. We will attempt to send trial-ending reminders by email, but it is your responsibility to cancel if you do not wish to be charged.
3.2 Fees and Payment
Subscriptions are billed in advance on a monthly or annual basis, depending on the plan you select. Fees are non-refundable except as required by law or as expressly stated in these Terms. All amounts are in U.S. dollars and exclusive of taxes, which you are responsible for paying.
Payments are processed by our payment processor, Stripe. By providing payment information, you authorize Snap2Deploy and Stripe to charge your chosen payment method for all fees incurred by your Organization.
3.3 Renewal and Cancellation
Subscriptions automatically renew for successive periods of the same length until canceled. You may cancel at any time from the billing page within the Service or by contacting us at billing@snap2deploy.com. Cancellation takes effect at the end of the current billing period; you will retain access to paid features until that date and will not be charged again unless you reactivate.
3.4 Changes in Price or Plan
We may change pricing or introduce new plans at any time. Changes to the price of your current plan will not take effect until your next renewal, and we will give you at least 30 days’ notice.
3.5 Late or Failed Payments
If a payment fails, we may retry the charge, suspend paid features, or terminate your subscription. You will remain responsible for any unpaid amounts.
4. Acceptable Use
You agree not to, and not to permit any user of your Organization to:
- Use the Service to package, distribute, or deploy malware, ransomware, spyware, or any software intended to harm, surveil without consent, or disrupt computer systems;
- Use the Service to deploy software to devices or tenants you do not own or do not have authorization to administer;
- Reverse engineer, decompile, or attempt to extract the source code of the Service, except where this restriction is prohibited by law;
- Interfere with, probe, or test the vulnerability of the Service without our prior written consent, or otherwise bypass security or rate-limiting measures;
- Resell, sublicense, or offer the Service as a service to third parties, except as expressly permitted in a separate written agreement with us;
- Use the Service to violate any applicable law, regulation, or third-party right, including intellectual property, privacy, or export-control laws;
- Upload content or installers for which you do not have the necessary licenses or rights; or
- Attempt to gain access to another customer’s Organization, data, or packages.
We may investigate suspected violations and may suspend or terminate access at our discretion. We will generally give notice before suspension except where the violation poses an urgent risk to the Service or to other customers.
5. Customer Data and Third-Party Integrations
5.1 Your Content
“Customer Data” means content, files, installers, configurations, credentials, and other data that you or your users upload, generate, or transmit through the Service. As between you and us, you retain all rights in Customer Data. You grant us a limited, non-exclusive license to host, process, transmit, and display Customer Data solely to provide and improve the Service and as otherwise described in our Privacy Policy and Data Processing Agreement. The technical and organizational measures we apply to Customer Data are described in our Security & Trust Center.
You are responsible for the accuracy, legality, and quality of Customer Data and for ensuring you have the rights necessary to upload it to the Service.
5.2 MDM Integrations
To use certain features, you may choose to connect your own Microsoft Intune, Azure Active Directory, or Jamf Pro environment to the Service by supplying API credentials, client secrets, tenant identifiers, or similar authentication material (“Integration Credentials”). You authorize us to store Integration Credentials in encrypted form and to use them solely to perform actions in your environment that you initiate through the Service (for example, creating apps in your Intune tenant or policies in your Jamf Pro instance).
You are responsible for the scope of permissions granted to Integration Credentials. We recommend using least-privilege service principals and rotating credentials periodically. We are not responsible for actions taken in your MDM environment that you or your users initiate through the Service.
5.3 AI-Assisted Features
Some features use artificial intelligence or large language models to suggest packaging parameters, install commands, or descriptions. These suggestions are provided for convenience and may be inaccurate. You are responsible for reviewing output before deploying to production devices. Metadata about installers (such as filenames, publisher names, and install parameters) may be sent to AI sub-processors as described in our Privacy Policy. We do not use Customer Data to train third-party foundation models.
6. Intellectual Property
The Service, including all software, designs, documentation, trademarks, and the “Snap2Deploy” name and logo, is owned by Snap2Deploy or its licensors and is protected by intellectual property laws. Subject to these Terms and your payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your internal business purposes during your subscription term.
We welcome feedback and suggestions. If you provide them, you grant us a worldwide, perpetual, irrevocable, royalty-free license to use them to improve the Service without any obligation to you.
7. Confidentiality
“Confidential Information” means non-public information disclosed by one party (“Discloser”) to the other (“Recipient”) that is marked confidential or that a reasonable person would understand to be confidential given its nature and the circumstances of disclosure. Customer Data and Integration Credentials are your Confidential Information. The Service, including non-public features and pricing, is our Confidential Information.
Recipient agrees to (a) use Confidential Information only to perform its obligations or exercise its rights under these Terms, and (b) protect it with at least the same care it uses for its own confidential information, and in no event less than reasonable care. These obligations do not apply to information that is public through no fault of Recipient, was independently developed, or is required to be disclosed by law (with prompt notice where permitted).
8. Service Availability and Support
We will use commercially reasonable efforts to make the Service available 24/7, excluding scheduled maintenance, emergency maintenance, and events beyond our reasonable control. We do not currently offer a contractual uptime SLA; any availability commitments will be in a separately signed order form or enterprise agreement.
Support is provided by email at support@snap2deploy.com during normal U.S. business hours. Response targets, if any, are described on our pricing or support pages and may be updated from time to time.
9. Warranties; Disclaimers
Each party represents that it has the authority to enter these Terms. You additionally represent that you have all rights necessary to upload Customer Data and to authorize Snap2Deploy to use Integration Credentials as described above.
EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND. WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANY PACKAGING OR DEPLOYMENT OPERATION WILL PRODUCE A PARTICULAR RESULT IN YOUR MDM ENVIRONMENT.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
EACH PARTY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE AMOUNT OF FEES YOU PAID TO SNAP2DEPLOY IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED U.S. DOLLARS (US$100) IF YOU HAVE PAID NO FEES.
The limitations in this section do not apply to (a) either party’s indemnification obligations, (b) your payment obligations, (c) your breach of Section 4 (Acceptable Use) or Section 6 (Intellectual Property), or (d) any liability that cannot be excluded or limited under applicable law.
11. Indemnification
You will defend, indemnify, and hold Snap2Deploy harmless from and against any third-party claims, damages, liabilities, and reasonable attorneys’ fees arising out of (a) Customer Data, (b) your use of the Service in violation of these Terms, (c) your use of Integration Credentials or deployments made through the Service, or (d) your violation of applicable law.
We will defend, indemnify, and hold you harmless from and against any third-party claim alleging that the Service, as provided by us and used in accordance with these Terms, infringes such third party’s intellectual property rights, subject to the limitation of liability in Section 10. If the Service is or is likely to become the subject of such a claim, we may (i) procure the right for you to continue using it, (ii) modify it so it no longer infringes, or (iii) terminate the affected portion of the Service and refund any prepaid, unused fees.
12. Term and Termination
These Terms begin when you first accept them and continue until terminated. You may terminate by canceling your subscription and discontinuing use. We may terminate or suspend the Service if you materially breach these Terms and fail to cure the breach within ten (10) days of written notice (or immediately if the breach cannot reasonably be cured, or if required by law or to prevent harm).
Upon termination: (a) your right to access paid features ends; (b) each party will return or destroy the other’s Confidential Information on request, except that we may retain backups and logs in accordance with our data-retention practices; and (c) provisions that by their nature should survive (including Sections 4, 6, 7, 9, 10, 11, and 14) will survive.
Following termination you may request an export of your Customer Data within 30 days. After that, we may delete Customer Data from active systems; residual copies may remain in backups as described in our Privacy Policy.
13. Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will provide notice (for example by email or a banner in the Service) at least 14 days before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree, you may terminate by canceling your subscription before the effective date.
14. Governing Law and Disputes
These Terms are governed by the laws of the State of New Jersey, without regard to its conflict-of-laws principles. The parties consent to the exclusive jurisdiction of the state and federal courts located in New Jersey for any action not subject to arbitration under this section.
Informal resolution. Before filing a claim, the party with the claim will contact the other in writing and the parties will negotiate in good faith for 30 days.
Arbitration. If informal resolution fails, any dispute arising out of or relating to these Terms will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, seated in New Jersey. Judgment on the award may be entered in any court of competent jurisdiction. Each party will bear its own costs unless the arbitrator orders otherwise.
Class-action waiver. Disputes will be brought only on an individual basis, not as a class, consolidated, or representative action.
Notwithstanding the above, either party may seek injunctive relief in any court of competent jurisdiction to protect intellectual property, Confidential Information, or enforce Section 4 (Acceptable Use).
15. Miscellaneous
Entire agreement. These Terms, together with any order form, data-processing addendum, and our Privacy Policy, are the entire agreement between the parties and supersede any prior agreements on the subject.
Assignment. You may not assign these Terms without our written consent, except to a successor in a merger or sale of substantially all your assets. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets.
Notices. Notices to you may be sent to the email address on your account. Notices to us should be sent to legal@snap2deploy.com.
Force majeure. Neither party is liable for delays or failures due to events beyond its reasonable control (for example, natural disasters, internet or power outages, or upstream provider failures).
No waiver; severability. A failure to enforce a provision is not a waiver. If any provision is held unenforceable, the remainder will remain in effect.
Independent contractors. The parties are independent contractors; these Terms do not create a partnership, agency, or employment relationship.
16. Contact
Questions about these Terms? Contact us at legal@snap2deploy.com.
SNAP2DEPLOY L.L.C.
9 Pinewood Road
Milford, NJ 08848